Service Creatio, customer center edition of Creatio

Service

Description of the Service

Intelligent service management platform to accelerate service delivery and customer delight

Price of the Service

Price on request

Characteristics of the Service

  • Model Cloud and on-premise deployment
  • Brand Creatio

Technical Details

360° customer view
·         Account and contact management
·         Intelligent data enrichment
·         Customer segmentation
·         Data enrichment through social media
·         Search for and merge duplicates
·         Service history
·         Customer database analytics
Omnichannel communications
·         Communication panel
·         Email integration
·         PBX integration and cloud telephony services
·         Self Service Portal
·         Enterprise Social Network
·         Analytics
Contact center
·         Agent home – a pre-configured single window interface
·         Supervisor’s workplace
·         Queue management
Case management
·         Unified case database
·         Best practice service processes
·         Case registration
·         Tasks and calendar
·         Case history
·         Case analytics
Knowledge management
·         Knowledge base
·         Article search
·         Knowledge base management
Service catalogue
·         Unified service catalogue
·         Service categories and priority management
·         Service catalogue analytics
Business process management
·         Structured BPMN processes
·         DCM processes
·         Process library
·         Process monitoring and analytics
Synchronization and integration
·         Data import to and from Excel
·         MS Exchange integration
·         PBX integration and cloud telephony services
·         MS Outlook integration
·         Google integration
·         Mail integration via IMAP / SMTP
System designer
·         Interface customization
·         User customization
·         Agile system localization
·         Visual content designer
·         Access rights administration
·         WebSSO support
·         LDAP integration
·         Activity log