Service Creatio, enterprise edition of Creatio

Service

Description of the Service

Intelligent service management platform to accelerate service delivery and customer delight

Price of the Service

Price on request

Characteristics of the Service

  • Model Cloud and on-premise deployment
  • Brand Creatio

Technical Details

Unified customer database
·         Account and contact management
·         Intelligent data enrichment
·         Segmentation
·         Search and merge duplicates
·         Service history
·         Customer database analytics
Omnichannel communications
·         Customer Portal
·         Communication panel
·         Email integration
·         PBX integration and cloud telephony services
·         Enterprise Social Network
·         Analytics
Contact center
·         Agent Home - the pre-configured single window interface
·         Supervisor’s workplace
·         Queue management
Business process management
·         DCM processes
·         Structured BPMN processes
·         Out-of-the-box ITSM processes
·         Process library
·         Process monitoring and analytics
Request management
·         Unified case database
·         Service Desk organizational structure
·         Out-of-the-box process for incident management
·         Registration and classification
·         Incident investigation and resolution
·         Incident closure
·         Analytics
Problem management
·         Problems and known errors
·         Identification and classification
·         Problem diagnostics
·         Problem resolution and closure
·         Problem resolution history
·         Analytics
Change management
·         Change requests
·         Change registration and classification
·         Coordination and approval
·         Implementation
·         Analytics
Release management
·         Releases
·         Release history
·         Analytics
Service catalogue
·         Unified service catalogue
·         New service design
·         New service operations
·         History
·         Analytics
Service level management
·         Service agreements database
·         Service agreement activation
·         History
·         Analytics
Configuration management
·         Configuration management database (CMDB)
·         Configuration items registration
·         History
·         Analytics
Knowledge management
·         Knowledge base
·         Knowledge audit
Synchronization and integration
·         Data import to and from Excel
·         MS Exchange integration
·         PBX integration and cloud telephony services
·         MS Outlook integration
·         Google integration
·         Mail integration via IMAP / SMTP
System designer
·         Interface customization
·         User customization
·         Agile system localization
·         Visual content designer
·         Access rights administration
·         WebSSO support
·         LDAP integration
·         Activity log